Customer Service Communication Skills Employment Form
Apply for a customer service position and demonstrate your communication skills. Please answer all questions honestly and thoughtfully.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Briefly describe your previous customer service experience (if any)
Rate your proficiency in the following communication skills:
*
Rows
Excellent
Good
Average
Needs Improvement
Verbal Communication
1
2
3
4
Written Communication
5
6
7
8
Active Listening
9
10
11
12
Empathy
13
14
15
16
Problem-Solving
17
18
19
20
How do you prefer to communicate with customers?
*
Phone
Email
Live Chat
In Person
Other
Please rate your comfort level in handling difficult customers.
*
1
2
3
4
5
How would you respond to a customer who is upset about a delayed order?
*
Select the most important quality for a customer service representative:
*
Patience
Clear Communication
Problem-Solving
Empathy
Other
Which customer service tools or software are you familiar with? (Select all that apply)
Zendesk
Freshdesk
Salesforce Service Cloud
LiveChat
Other
Describe a time when you turned a negative customer experience into a positive one.
*
Submit Application
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