Utility Service Satisfaction Survey
Please help us improve our utility services by sharing your feedback. Your responses are valuable and will remain confidential.
Your Full Name
First Name
Last Name
Email Address
example@example.com
Which type(s) of utility service do you use?
*
Electricity
Water
Gas
Internet
Other
How long have you been using our utility service(s)?
*
Please Select
Less than 6 months
6 months to 1 year
1-3 years
More than 3 years
Overall, how satisfied are you with our utility service(s)?
*
1
2
3
4
5
Please rate the following aspects of our utility service(s):
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Reliability of Service
1
2
3
4
5
Billing Accuracy
6
7
8
9
10
Customer Support Responsiveness
11
12
13
14
15
Service Restoration Time
16
17
18
19
20
Communication/Notifications
21
22
23
24
25
Have you experienced any service interruptions in the past 12 months?
*
Yes
No
If yes, how satisfied were you with how your issue was resolved?
1
2
3
4
5
How likely are you to recommend our utility service(s) to others?
*
Not likely at all
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely at all, 10 is Extremely likely
What do you like most about our utility service(s)?
What could we improve? Please share your suggestions.
Submit Survey
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