E-commerce Shipping Feedback Survey
Help us improve our shipping service by sharing your recent delivery experience.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Order Number
*
How would you rate the speed of your order's delivery?
*
1
2
3
4
5
How satisfied were you with the condition of the package upon arrival?
*
Very Unsatisfied
1
2
3
4
Very Satisfied
5
1 is Very Unsatisfied, 5 is Very Satisfied
Please rate the communication you received about your shipment (e.g., tracking updates, notifications).
*
1
2
3
4
5
Did your order arrive on the expected delivery date?
*
Yes
No, it arrived earlier
No, it arrived later
Which shipping carrier delivered your order?
*
Please Select
UPS
FedEx
DHL
USPS
Amazon Logistics
Other
Please rate the professionalism and courtesy of the delivery personnel.
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
Please indicate your level of agreement with the following statements about your shipping experience:
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The package was securely packed
1
2
3
4
5
Tracking information was accurate
6
7
8
9
10
Delivery was contactless (if requested)
11
12
13
14
15
What did you like most about the shipping experience?
What could we improve about our shipping process?
May we contact you for further feedback or clarification regarding your shipping experience?
Yes, you may contact me
No, please do not contact me
Submit Feedback
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