Retail Return Policy Audit Form

Retail Return Policy Audit Form
Audit and document compliance with retail return policy procedures.
Store Name
Store Location (Address)
Street Address
Street Address Line 2
CityState / ProvincePostal / Zip Code
Auditor Full Name
First NameLast Name
Auditor Email Address
example@example.com
Date of Audit
MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
Is the return policy clearly visible to customers in-store?
How would you rate staff knowledge of the return policy?
Does the store provide written documentation of the return policy with each sale?
Are return policy signs posted at all required locations (entrance, checkout, etc.)?
Other
Audit Assessment Table
Rows Compliant Non-Compliant Not Applicable
Policy displayed at entrance
Policy provided on receipts
Staff can explain policy
Return process is documented
Describe any issues observed or suggestions for improvement
Should be Empty:

Select theme:

Rows	Compliant	Non-Compliant	Not Applicable
Policy displayed at entrance
Policy provided on receipts
Staff can explain policy
Return process is documented