Call Center Employee Employment Stress Survey
Help us understand and improve your work experience by sharing your insights on employment-related stress.
Full Name
*
First Name
Last Name
Department
*
Please Select
Customer Support
Technical Support
Sales
Billing
Other
How long have you been working in your current position?
*
Please Select
Less than 6 months
6 months - 1 year
1-3 years
3-5 years
More than 5 years
On average, how many hours do you work per week?
*
Please indicate how often you experience stress at work.
*
Never
Rarely
Sometimes
Often
Always
Please rate the following potential sources of stress in your job.
*
Rows
Not Stressful
Slightly Stressful
Moderately Stressful
Very Stressful
Extremely Stressful
High call volume
1
2
3
4
5
Difficult customers
6
7
8
9
10
Monotonous work
11
12
13
14
15
Performance targets/quotas
16
17
18
19
20
Lack of support from supervisors
21
22
23
24
25
Technical issues
26
27
28
29
30
How would you rate your overall stress level at work?
*
Low
1
2
3
4
5
6
7
8
9
High
10
1 is Low, 10 is High
Which of the following symptoms have you experienced due to work-related stress? (Select all that apply)
*
Trouble sleeping
Headaches
Irritability
Difficulty concentrating
Feeling overwhelmed
No symptoms
Other
Which coping strategies do you use to manage stress at work? (Select all that apply)
*
Taking short breaks
Talking to colleagues
Physical activity/exercise
Seeking support from supervisors
Relaxation techniques (e.g., deep breathing)
None
Other
In your opinion, what could be improved in your workplace to help reduce stress?
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