Bill Acceptor Troubleshooting Checklist
Complete this checklist to document troubleshooting steps for bill acceptor issues.
Technician Name
*
First Name
Last Name
Technician Email
*
example@example.com
Contact Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Date and Time of Troubleshooting
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Machine/Device ID or Serial Number
*
Location of Machine
*
Describe the reported issue with the bill acceptor
*
Troubleshooting Steps Checklist
*
Rows
Step Completed
Power cycled the machine
1
Checked for jammed bills
2
Cleaned bill path and sensors
3
Verified bill acceptor connections
4
Checked for error codes on display
5
Tested with multiple valid bills
6
Inspected bill acceptor for visible damage
7
Reset the machine to factory settings
8
Parts replaced (if any)
Actions taken to resolve the issue
*
Current status of the machine
*
Issue resolved
Issue unresolved - needs further repair
Escalated to higher support
Additional comments or observations
Submit Checklist
Should be Empty: