E-commerce Customer Experience Audit Form
Please complete this form to evaluate and provide feedback on your recent experience with our e-commerce platform.
Your Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Date of Experience
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Which e-commerce platform or website are you evaluating?
*
How did you access the platform?
*
Desktop Website
Mobile Website
Mobile App
Tablet App
Other
Please rate your satisfaction with the following aspects of your shopping experience.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Website Navigation
1
2
3
4
5
Product Search
6
7
8
9
10
Product Information
11
12
13
14
15
Checkout Process
16
17
18
19
20
Payment Options
21
22
23
24
25
Order Confirmation
26
27
28
29
30
Delivery/Shipping Experience
31
32
33
34
35
Customer Support
36
37
38
39
40
How likely are you to recommend this e-commerce platform to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What issues, if any, did you encounter during your shopping experience? (Select all that apply)
Slow website/app loading
Difficulty finding products
Inaccurate product information
Problems during checkout
Payment issues
Poor customer support
Delivery delays
Other
Please rate the overall quality of your customer support experience.
1
2
3
4
5
What did you like most about your experience?
What could be improved to enhance your experience?
Submit Audit
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