IVR Performance Monitoring Survey
Help us improve our Interactive Voice Response (IVR) system by sharing your recent experience.
Please provide your full name (optional):
First Name
Last Name
How often do you use our IVR system?
*
First time
Occasionally (a few times a year)
Regularly (monthly or more)
Frequently (weekly or more)
What was the main reason for your call?
*
Please Select
Account information
Technical support
Billing inquiry
Service request
Other
Please rate the following aspects of your IVR experience:
*
Rows
Very Poor
Poor
Average
Good
Excellent
Ease of navigation
1
2
3
4
5
Clarity of instructions
6
7
8
9
10
Response speed
11
12
13
14
15
Voice quality
16
17
18
19
20
Menu options relevance
21
22
23
24
25
How satisfied are you with your overall IVR experience?
*
1
2
3
4
5
Did the IVR system resolve your issue without needing to speak to a representative?
*
Yes, fully resolved
Partially resolved
No, needed human assistance
If you needed to speak to a representative, how easy was it to reach them?
*
Very easy
Somewhat easy
Difficult
Did not speak to a representative
Which features of the IVR system did you use during your call? (Select all that apply)
*
Account verification
Self-service menu
Automated payment
Information lookup
Other
What did you like most about your IVR experience?
What can we improve in our IVR system?
Would you recommend our IVR system to others?
*
Yes
No
If you have any additional comments or suggestions, please share them below:
Submit Survey
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