Shopping Cart Abandonment Survey
Help us improve your shopping experience by sharing why you left items in your cart.
How often do you abandon your shopping cart before completing a purchase?
*
Rarely
Sometimes
Often
Almost every time
Which device did you use for your last shopping attempt?
*
Desktop/Laptop
Mobile Phone
Tablet
Other
What were the main reasons you did not complete your purchase? (Select all that apply)
*
Unexpected shipping costs
Complicated checkout process
Had to create an account
Payment options not available
Website errors or crashes
Concerns about security
Decided to buy later
Found a better price elsewhere
Other
Please rate the following aspects of your shopping experience:
*
Rows
Very Poor
Poor
Average
Good
Excellent
Ease of navigation
1
2
3
4
5
Product information clarity
6
7
8
9
10
Speed of website
11
12
13
14
15
Visual appeal/design
16
17
18
19
20
Trust in website
21
22
23
24
25
How likely are you to return and complete your purchase in the future?
*
Not likely
1
2
3
4
5
6
7
8
9
Very likely
10
1 is Not likely, 10 is Very likely
Did you have any issues with the payment process?
*
Yes
No
If you answered Yes to the previous question, please describe the issue.
What would encourage you to complete your purchase next time? (Select all that apply)
*
Lower shipping costs
Simpler checkout process
More payment options
Discounts or promotions
Guest checkout option
Other
Please share any additional comments or suggestions to help us improve your shopping experience.
How did you hear about our store?
Please Select
Search engine
Social media
Online ad
Friend or family
Other
Would you like to be contacted for follow-up or to receive special offers?
Yes
No
If yes, please provide your email address:
example@example.com
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