Call Center QA Software Evaluation Checklist
Use this checklist to systematically evaluate the features and performance of call center QA software solutions.
Evaluator Name
*
First Name
Last Name
Evaluator Email Address
*
example@example.com
Date of Evaluation
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Software Name
*
Version/Release Number
Please rate the following aspects of the QA software:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Ease of Use
1
2
3
4
5
Feature Set
6
7
8
9
10
Integration Capabilities
11
12
13
14
15
Reporting & Analytics
16
17
18
19
20
Customization Options
21
22
23
24
25
System Reliability
26
27
28
29
30
User Management
31
32
33
34
35
Customer Support
36
37
38
39
40
Training & Documentation
41
42
43
44
45
Scalability
46
47
48
49
50
Which deployment model does the software use?
*
Cloud-based
On-premises
Hybrid
Other
How satisfied are you with the value for money of this software?
*
1
2
3
4
5
What are the software's key strengths?
What are the main areas for improvement?
Would you recommend this QA software to other call centers?
*
Yes
No
Not Sure
Additional comments or suggestions
Submit Evaluation
Should be Empty: