Cancellation Guidelines Survey
Help us improve our cancellation policies by sharing your experience and feedback.
How familiar are you with our cancellation guidelines?
*
Not familiar at all
1
2
3
4
Very familiar
5
1 is Not familiar at all, 5 is Very familiar
How did you first learn about our cancellation guidelines?
*
Website
Email/Newsletter
Customer Service Representative
Terms & Conditions
Other
How clear and understandable do you find our cancellation guidelines?
*
1
2
3
4
5
Have you ever needed to cancel a booking, order, or service with us?
*
Yes
No
If yes, how easy was the cancellation process?
1
2
3
4
5
Please indicate your level of agreement with the following statements about our cancellation guidelines.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The cancellation policy is fair
1
2
3
4
5
The guidelines are easy to find
6
7
8
9
10
The language used is easy to understand
11
12
13
14
15
The process is transparent
16
17
18
19
20
I feel confident using the cancellation process
21
22
23
24
25
Were any fees or penalties associated with your cancellation clear in advance?
*
Yes, very clear
Somewhat clear
Not clear at all
Not applicable (have not canceled)
What could we do to improve our cancellation guidelines or process?
How likely are you to recommend our service to others based on your experience with our cancellation guidelines?
*
Not likely at all
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely at all, 10 is Extremely likely
Please share any additional comments or suggestions regarding our cancellation guidelines.
Submit Feedback
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