Utility Billing Process Survey
Help us improve our utility billing process by sharing your feedback and experiences.
Please provide your full name.
First Name
Last Name
What is your email address?
example@example.com
What type of customer are you?
*
Residential
Commercial
Industrial
Other
Which utility service(s) does this feedback concern?
*
Electricity
Water
Gas
Internet
Other
How would you rate the following aspects of the utility billing process?
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Clarity of the bill
1
2
3
4
5
Timeliness of bill delivery
6
7
8
9
10
Accuracy of charges
11
12
13
14
15
Ease of understanding charges
16
17
18
19
20
Ease of payment process
21
22
23
24
25
Customer support for billing questions
26
27
28
29
30
On a scale of 1 to 10, how likely are you to recommend our utility billing process to others?
*
Not likely at all
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely at all, 10 is Extremely likely
Have you experienced any issues with your utility bill in the past 12 months?
*
Yes
No
If yes, please specify the issue(s) encountered.
Incorrect charges
Late bill delivery
Difficulty understanding the bill
Payment processing error
Other
How did you resolve the issue(s)?
Contacted customer service
Resolved online
Visited local office
Issue not resolved
Other
Please provide any suggestions or comments for improving our utility billing process.
Submit Survey
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