Technical Support Review Form
Please provide your feedback on your recent technical support experience to help us improve our services.
Your Name
*
First Name
Last Name
Your Email Address
*
example@example.com
Date of Support Interaction
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Support Ticket or Case Number (if available)
Type of Issue
*
Please Select
Technical Issue
Account/Billing Issue
Product Inquiry
Feature Request
Other
How did you contact support?
*
Phone
Email
Live Chat
Help Desk Portal
Other
Please rate the following aspects of your support experience:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Timeliness of Response
1
2
3
4
5
Technical Knowledge of Support Staff
6
7
8
9
10
Communication Skills
11
12
13
14
15
Helpfulness
16
17
18
19
20
Resolution of Issue
21
22
23
24
25
Was your issue resolved?
*
Yes
No
Partially
How likely are you to recommend our technical support to others?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
Please provide any additional comments or suggestions for improvement:
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May we contact you for follow-up regarding your feedback?
*
Yes, you may contact me
No, please do not contact me
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