Customer Support Improvement Feedback Survey
Please share your feedback to help us improve our customer support services.
Your Full Name
First Name
Last Name
Email Address (optional, for follow-up)
example@example.com
Date of Your Customer Support Interaction
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Which support channel did you use?
*
Phone
Email
Live Chat
Social Media
In-Person
Other
Overall, how satisfied were you with the customer support you received?
*
1
2
3
4
5
Please rate the following aspects of your customer support experience:
*
Rows
Professionalism
Knowledge and Expertise
Clarity of Communication
Resolution Speed
Helpfulness
Very Dissatisfied
1
2
3
4
5
Dissatisfied
6
7
8
9
10
Neutral
11
12
13
14
15
Satisfied
16
17
18
19
20
Very Satisfied
21
22
23
24
25
Was your issue resolved to your satisfaction?
*
Yes
Partially
No
How likely are you to recommend our customer support to others? (0 = Not at all likely, 10 = Extremely likely)
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What did you like most about your customer support experience?
What could we improve in our customer support?
Any additional comments or suggestions?
Submit Feedback
Should be Empty: