Customer Journey Configuration Feedback Form
Help us improve by sharing your feedback on your experience with our customer journey configuration.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Which stage(s) of the customer journey are you providing feedback on?
*
Onboarding
Product Discovery
Purchase/Checkout
Post-Purchase Support
Account Management
Other
Please rate the following aspects of your experience with the customer journey configuration.
*
Rows
Clarity of Steps
Ease of Use
Speed/Performance
Personalization
Consistency Across Channels
Poor
1
2
3
4
5
Fair
6
7
8
9
10
Good
11
12
13
14
15
Very Good
16
17
18
19
20
Excellent
21
22
23
24
25
Overall, how satisfied are you with your customer journey experience?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
What did you like most about the customer journey configuration?
What challenges or pain points did you experience?
How could we improve the customer journey configuration?
How likely are you to recommend our customer journey to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
Would you like to be contacted for follow-up regarding your feedback?
*
Yes
No
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