Social Media Advertising Payment Issue Report
Report issues related to payments for your social media advertising campaigns. Please provide as much detail as possible to help us resolve your issue quickly.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number (for follow-up)
Please enter a valid phone number.
Format: (000) 000-0000.
Company or Organization Name (if applicable)
Which social media platform is this issue related to?
*
Please Select
Facebook Ads
Instagram Ads
Twitter/X Ads
LinkedIn Ads
TikTok Ads
Other
Ad Account Name or ID
*
Payment Method Used
*
Please Select
Credit/Debit Card
PayPal
Bank Transfer
Other
If you paid by card, please enter the last 4 digits of your card (leave blank if not applicable)
Date of Payment (or attempted payment)
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Payment Amount (USD)
Issue Type
*
Payment declined/failed
Payment processed but ad not running
Duplicate charge
Incorrect amount charged
Other
Please describe the payment issue in detail
*
Upload any relevant screenshots or documents (such as receipts or error messages)
Upload a File
Drag and drop files here
Choose a file
Cancel
of
Transaction Reference Number (if available)
Submit Issue Report
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