Customer Frustration Survey
Help us understand and address your frustrating experiences so we can serve you better.
Please provide your full name (optional)
First Name
Last Name
Email address (optional, for follow-up)
example@example.com
Which of the following best describes the area where you experienced frustration?
*
Product quality or performance
Customer service/support
Website or app usability
Billing or payment process
Delivery or shipping
Other
How frequently have you experienced frustration with our company?
*
This was my first time
Occasionally (a few times)
Frequently (regularly)
How frustrating was your experience?
*
Not at all
1
2
3
4
5
6
7
8
9
Extremely
10
1 is Not at all, 10 is Extremely
Please rate the following aspects of your frustrating experience.
*
Rows
Severity of the issue
Speed of company response
Helpfulness of staff
Clarity of communication
Very Poor
1
2
3
4
Poor
5
6
7
8
Average
9
10
11
12
Good
13
14
15
16
Excellent
17
18
19
20
Did you try to resolve the issue?
*
Yes, I contacted customer support
Yes, I tried to resolve it myself
No, I did not seek resolution
How satisfied were you with the resolution (if any)?
Not satisfied
1
2
3
4
Completely satisfied
5
1 is Not satisfied, 5 is Completely satisfied
How did this frustration affect your overall perception of our company?
*
No impact
Slightly negative
Moderately negative
Strongly negative
Please describe your frustrating experience in detail.
*
What could we have done to prevent or resolve your frustration? (Suggestions welcome)
Would you like to be contacted about your experience?
Yes, please contact me via email
No, I do not wish to be contacted
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