AI Customer Service Trust Survey
Help us understand your experiences and trust in AI-powered customer service systems by completing this survey.
What is your age group?
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
What is your gender?
Female
Male
Non-binary/Other
Prefer not to say
How often have you interacted with AI-powered customer service (e.g., chatbots, automated phone systems) in the past 12 months?
*
Never
Once
2-5 times
6-10 times
More than 10 times
Which AI-powered customer service channels have you used? (Select all that apply)
*
Chatbot on website/app
Automated phone system
Social media messaging bot
Voice assistant (e.g., Alexa, Google Assistant)
Other
Please rate your overall trust in AI-powered customer service.
*
1
2
3
4
5
Please indicate your level of agreement with the following statements about AI customer service.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
AI customer service is reliable.
1
2
3
4
5
AI customer service is easy to use.
6
7
8
9
10
AI customer service provides accurate information.
11
12
13
14
15
I feel comfortable sharing personal information with AI customer service.
16
17
18
19
20
AI customer service resolves my issues effectively.
21
22
23
24
25
How does your trust in AI customer service compare to human customer service agents?
*
Much lower trust in AI
Somewhat lower trust in AI
About the same
Somewhat higher trust in AI
Much higher trust in AI
What do you consider the main advantages of AI-powered customer service? (Select up to 3)
*
24/7 availability
Faster response times
Consistent answers
No waiting in line
Cost effectiveness
Other
What concerns do you have about AI-powered customer service? (Select all that apply)
*
Lack of empathy/human touch
Privacy and data security
Limited ability to handle complex issues
Difficulty escalating to a human agent
Other
Would you prefer to use AI or human customer service for future inquiries?
*
Always prefer AI
Usually prefer AI
No preference
Usually prefer human agent
Always prefer human agent
Please share any additional comments or suggestions about AI-powered customer service.
Submit Survey
Should be Empty: