E-commerce Trust and Scam Survey
Share your experiences and insights about online shopping trust and scam awareness. Your feedback will help improve e-commerce safety.
How often do you shop online?
*
Daily
Weekly
Monthly
Rarely
Never
What is your age group?
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
How much do you trust online shopping platforms in general?
*
Not at all
1
2
3
4
Completely
5
1 is Not at all, 5 is Completely
Have you ever encountered a scam or fraudulent activity while shopping online?
*
Yes, once
Yes, multiple times
No, never
Not sure
If you have experienced a scam, what type was it? (Select all that apply)
Fake website or seller
Non-delivery of goods/services
Phishing emails or messages
Payment fraud
Counterfeit products
Other
How confident are you in identifying scam indicators (e.g., suspicious links, fake reviews, unrealistic offers)?
*
Not confident
1
2
3
4
Very confident
5
1 is Not confident, 5 is Very confident
Rate the reliability of the following e-commerce platforms based on your experience.
*
Rows
Very unreliable
Unreliable
Neutral
Reliable
Very reliable
Large marketplaces (e.g., Amazon, eBay)
1
2
3
4
5
Brand official stores
6
7
8
9
10
Social media shops
11
12
13
14
15
Independent online stores
16
17
18
19
20
What actions do you take if you suspect a scam while shopping online? (Select all that apply)
*
Report to the platform
Contact customer support
Warn friends/family
Stop transaction immediately
Do nothing
Other
How would you rate the effectiveness of security features (e.g., two-factor authentication, buyer protection) on e-commerce platforms you use?
*
1
2
3
4
5
Are you familiar with any resources or organizations that help consumers avoid e-commerce scams?
*
Yes
No
Please share any additional comments or suggestions to improve e-commerce trust and safety.
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