Unauthorized Service Plan Change Complaint Form
Report unauthorized changes to your service plan and help us resolve your issue promptly.
Your Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Service Account Number (last 4 digits only)
*
What type of service is affected?
*
Mobile
Internet
Television
Other
Date you noticed the unauthorized change
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Describe the unauthorized change that occurred
*
What was your original service plan?
*
What is your current (changed) service plan?
*
Have you contacted customer service about this issue?
*
Yes
No
Please upload any supporting documents or screenshots (optional)
Upload a File
Drag and drop files here
Choose a file
Cancel
of
Preferred resolution
*
Revert to original plan
Refund for unauthorized charges
Other
Submit Complaint
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