Customer Interaction Intolerance Assessment
Please complete this assessment to help us understand your tolerance and responses during challenging customer interactions.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Current Role/Job Title
*
How many years of experience do you have in customer-facing roles?
*
Please Select
Less than 1 year
1-3 years
4-6 years
7-10 years
More than 10 years
How often do you interact with customers in your current role?
*
Daily
Several times a week
Occasionally
Rarely
When faced with a difficult customer, how do you typically feel?
*
Rows
Never
Rarely
Sometimes
Often
Always
I feel stressed or anxious
1
2
3
4
5
I feel angry or frustrated
6
7
8
9
10
I remain calm and composed
11
12
13
14
15
I take it personally
16
17
18
19
20
I feel motivated to resolve the issue
21
22
23
24
25
Rate your ability to remain professional during challenging customer interactions.
*
1
2
3
4
5
How likely are you to avoid or delay dealing with difficult customers?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Which of the following coping strategies do you use when dealing with intolerant or aggressive customers? (Select all that apply)
*
Take deep breaths or pause briefly
Seek support from colleagues or supervisors
Try to empathize with the customer
Mentally disengage or "tune out"
Other
Have you ever felt emotionally exhausted after repeated difficult customer interactions?
*
Yes
No
Please describe a recent situation where you found it difficult to tolerate a customer interaction. What was the outcome?
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