Return Process Survey
Help us improve by sharing your feedback on your recent return experience.
Order Number or Reference
*
Date of Your Return Request
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
What was the main reason for your return?
*
Please Select
Product was defective or damaged
Wrong item received
Item did not meet expectations
Better price found elsewhere
No longer needed
Other
How would you rate the following aspects of the return process?
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Ease of initiating the return
1
2
3
4
5
Clarity of instructions
6
7
8
9
10
Communication during the process
11
12
13
14
15
Speed of the return/refund
16
17
18
19
20
Helpfulness of staff (if applicable)
21
22
23
24
25
How did you initiate your return?
*
Online portal
Email
Phone call
In-store
Other
Did you encounter any difficulties during the return process?
*
Yes
No
If yes, please describe the difficulties you faced.
How satisfied are you with the overall return process?
*
1
2
3
4
5
How likely are you to use our service again based on your return experience?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Additional comments or suggestions for improving our return process
Would you like to be contacted regarding your feedback?
*
Yes
No
Your Email Address (if you wish to be contacted)
example@example.com
Submit Feedback
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