Incident Management Software Evaluation Checklist
Use this checklist to evaluate and compare incident management software solutions for your organization.
Organization Name
*
Evaluator's Full Name
*
First Name
Last Name
Evaluator's Email Address
*
example@example.com
Date of Evaluation
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Name of Software Being Evaluated
*
Deployment Type
*
Cloud-based
On-premises
Hybrid
Other
Please rate the following features of the software:
*
Rows
Not Available
Poor
Fair
Good
Excellent
User Interface & Usability
1
2
3
4
5
Incident Logging & Tracking
6
7
8
9
10
Automated Notifications
11
12
13
14
15
Integration with Other Systems
16
17
18
19
20
Reporting & Analytics
21
22
23
24
25
Mobile Access
26
27
28
29
30
Security & Compliance
31
32
33
34
35
Customer Support
36
37
38
39
40
How would you rate the overall performance of the software?
*
1
2
3
4
5
Which features are most important to your organization? (Select all that apply)
User-Friendly Interface
Automation Capabilities
Customizable Workflows
Integration Options
Advanced Reporting
Mobile Accessibility
Security Features
Other
Strengths of the software (What did you like most?)
Areas for improvement (What could be better?)
Would you recommend this software to others?
*
Yes
No
Not Sure
Additional comments or notes
Submit Evaluation
Should be Empty: