Customer Rewards Program Survey
Help us improve our rewards program by sharing your experiences and suggestions.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
How did you first learn about our rewards program?
*
In-store signage
Website
Email or newsletter
Social media
Friend or family
Other
How long have you been a member of our rewards program?
*
Less than 3 months
3–6 months
6–12 months
Over 1 year
How often do you use your rewards benefits when making purchases?
*
Every purchase
Frequently
Occasionally
Rarely
Never
Please rate your satisfaction with the following aspects of our rewards program.
*
Rows
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Ease of enrollment
1
2
3
4
5
Variety of rewards
6
7
8
9
10
Earning points process
11
12
13
14
15
Redeeming rewards process
16
17
18
19
20
Customer service
21
22
23
24
25
Which types of rewards do you value most? (Select all that apply)
*
Gift cards
Discounts on purchases
Exclusive products or experiences
Free merchandise
Charity donations
Other
How easy is it to understand the rewards program rules and benefits?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
How likely are you to recommend our rewards program to a friend or colleague?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
How would you prefer to receive updates about the rewards program?
*
Email
SMS/text message
Mobile app notification
Website
Other
What suggestions do you have for improving our rewards program?
Submit Survey
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