IT Operations Assessment Form
Evaluate and benchmark your organization's IT operations practices and maturity.
Organization Name
*
Department / Team
*
Contact Person Name
*
First Name
Last Name
Contact Email Address
*
example@example.com
Assessment Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Please rate the following IT operations areas based on their current maturity level.
*
Rows
Not in Place
Emerging
Defined
Managed
Optimized
IT Infrastructure Management
1
2
3
4
5
Incident Response & Resolution
6
7
8
9
10
Change Management
11
12
13
14
15
IT Security Operations
16
17
18
19
20
Service Monitoring & Alerting
21
22
23
24
25
Backup & Disaster Recovery
26
27
28
29
30
Asset & Configuration Management
31
32
33
34
35
How would you rate the overall effectiveness of IT operations?
*
1
2
3
4
5
What are the primary challenges faced by your IT operations team? (Select all that apply)
*
Resource Constraints
Outdated Technology
Process Gaps
Security Risks
Lack of Automation
Communication Issues
Other
How frequently do you review and update IT operational processes?
*
Monthly
Quarterly
Annually
Rarely
Never
Please indicate your satisfaction with the following areas.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Incident Response Time
36
37
38
39
40
System Uptime
41
42
43
44
45
Communication with Stakeholders
46
47
48
49
50
Access to Documentation
51
52
53
54
55
What improvements would you recommend for IT operations?
Additional Comments or Feedback
Submit Assessment
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