Online Grocery Trust Survey
Help us understand your trust and experiences with online grocery shopping platforms.
How often do you shop for groceries online?
*
Weekly
Several times a month
Once a month
Rarely
Never
Which online grocery platforms have you used? (Select all that apply)
*
Amazon Fresh
Instacart
Walmart Grocery
Local grocery store website
Other
Overall, how much do you trust online grocery shopping platforms?
*
Do not trust at all
1
2
3
4
5
6
7
8
9
Completely trust
10
1 is Do not trust at all, 10 is Completely trust
What are your main concerns when shopping for groceries online?
*
Product quality
Delivery reliability
Privacy of personal information
Payment security
Customer service
Other
Please rate your satisfaction with the following aspects of online grocery shopping.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Product quality
1
2
3
4
5
Delivery speed
6
7
8
9
10
Order accuracy
11
12
13
14
15
Website/app usability
16
17
18
19
20
Customer support
21
22
23
24
25
Have you ever received incorrect or damaged items in your online grocery orders?
*
Yes
No
How quickly were issues with your online grocery orders resolved?
*
Very quickly
Somewhat quickly
Average
Slowly
Not resolved
Not applicable
How likely are you to recommend online grocery shopping to others?
*
Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
What would increase your trust in online grocery shopping platforms?
More transparent product sourcing
Improved delivery tracking
Better customer reviews
Enhanced payment security
Other
Please share any additional comments or suggestions regarding online grocery shopping.
What is your age group?
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
Submit Survey
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