Customer Service Usage Survey
Help us improve our customer service by sharing your experience and feedback.
Your Name (optional)
First Name
Last Name
Email Address (optional)
example@example.com
Which of our customer service channels have you used?
*
Phone
Email
Live Chat
Social Media
In-person
Other
How often do you contact our customer service?
*
First time
Occasionally (a few times a year)
Regularly (monthly)
Frequently (weekly or more)
Please rate your overall satisfaction with our customer service.
*
1
2
3
4
5
How would you rate the following aspects of our customer service?
*
Rows
Very Poor
Poor
Average
Good
Excellent
Friendliness of staff
1
2
3
4
5
Knowledge of staff
6
7
8
9
10
Response time
11
12
13
14
15
Resolution of your issue
16
17
18
19
20
Did our customer service resolve your issue?
*
Yes, completely
Partially
No
Not applicable
How likely are you to recommend our customer service to others?
*
Not likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not likely, 10 is Extremely likely
What did you like most about your customer service experience?
What could we improve in our customer service?
Any additional comments or suggestions?
Submit Survey
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