Customer Journey Interview Questionnaire
Help us understand your experience by sharing insights about your journey with our company.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Which customer segment best describes you?
*
Please Select
New Customer
Returning Customer
Loyal Customer
Business Client
Other
How did you first hear about us?
*
Online Search
Social Media
Referral
Event/Expo
Other
Please rate your overall experience with our company.
*
1
2
3
4
5
Please indicate your satisfaction with each stage of your journey.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Discovery (first contact)
1
2
3
4
5
Onboarding
6
7
8
9
10
Product/Service Usage
11
12
13
14
15
Support/Help
16
17
18
19
20
Renewal/Repeat Purchase
21
22
23
24
25
What were the main pain points or challenges you experienced?
What motivated you to continue with our company?
What expectations did you have at the start of your journey?
How likely are you to recommend us to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What could we improve to make your journey better?
Any additional comments or suggestions?
Submit Interview
Should be Empty: