Duty-Free Retail Store Customer Feedback Survey
We value your opinion! Please share your feedback to help us improve your shopping experience.
Date of your visit
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Which duty-free store location did you visit?
*
Please Select
Terminal 1
Terminal 2
Terminal 3
Other
How would you rate your overall shopping experience?
*
1
2
3
4
5
How satisfied were you with the variety of products available?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
How would you rate the cleanliness and organization of the store?
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
How helpful and friendly were our staff members?
*
Not at all
1
2
3
4
Extremely
5
1 is Not at all, 5 is Extremely
How likely are you to recommend our duty-free store to others?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
What type of products did you purchase during your visit? (Select all that apply)
Perfume & Cosmetics
Alcohol & Tobacco
Confectionery & Food
Electronics
Fashion & Accessories
Other
Did you encounter any issues during your shopping experience?
*
No issues
Yes, minor issues
Yes, major issues
Please provide additional comments or suggestions for improvement
Your age group
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
Country of residence
*
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