Device Security Update Issue Report
Please use this form to report any problems encountered during device security updates. Provide as much detail as possible to help us resolve your issue efficiently.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Device Type
*
Please Select
Laptop
Desktop
Tablet
Smartphone
Server
Other
Device Model
*
Operating System Version
*
Security Update Version or ID
*
How was the update initiated?
*
Manual update
Automatic update
Other
Please describe the issue encountered
*
Did you receive any error messages? If yes, please specify.
Have you tried any troubleshooting steps?
Restarted device
Checked for additional updates
Rolled back update
Contacted support
Other
How urgent is this issue?
*
Critical – Device unusable
High – Major functionality affected
Medium – Some features affected
Low – Minor inconvenience
When did the issue occur?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Is this issue recurring?
*
Yes, this has happened before
No, this is the first time
Attach any relevant screenshots or log files
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Additional comments or information
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