Omnichannel Customer Experience Questionnaire
Help us improve by sharing your experience across our different service channels.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Which of our channels have you interacted with in the past 6 months? (Select all that apply)
*
In-store
Website
Mobile App
Phone Support
Live Chat
Social Media
Other
Please rate your satisfaction with each channel you used.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
In-store
1
2
3
4
5
Website
6
7
8
9
10
Mobile App
11
12
13
14
15
Phone Support
16
17
18
19
20
Live Chat
21
22
23
24
25
Social Media
26
27
28
29
30
How easy was it to transition between our channels during your experience?
*
Very Easy
Easy
Neutral
Difficult
Very Difficult
How quickly was your issue or request resolved?
*
Immediately
Within a few hours
Within a day
More than a day
Not resolved
How would you rate the helpfulness of our staff or support representatives?
*
1
2
3
4
5
Overall, how satisfied are you with your experience with us?
*
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
How likely are you to recommend us to others?
*
Not Likely
0
1
2
3
4
5
6
7
8
9
Extremely Likely
10
0 is Not Likely, 10 is Extremely Likely
What did you like most about your experience?
What could we improve to enhance your experience?
Submit Feedback
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