Call Center Agent Training Evaluation Survey
Please provide your honest feedback on the recent training session to help us improve future programs.
Your Full Name
*
First Name
Last Name
Your Employee ID
*
Date of Training Session
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Training Module Attended
*
Please Select
Customer Service Skills
Product Knowledge
Handling Difficult Customers
Sales Techniques
Other
Please rate the following aspects of the training:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Training Content Quality
1
2
3
4
5
Trainer's Knowledge
6
7
8
9
10
Trainer's Presentation Skills
11
12
13
14
15
Relevance to Daily Work
16
17
18
19
20
Engagement/Interactivity
21
22
23
24
25
Clarity of Materials
26
27
28
29
30
How confident do you feel applying what you learned in your daily work?
*
Not confident
1
2
3
4
Very confident
5
1 is Not confident, 5 is Very confident
How would you rate the overall effectiveness of the training?
*
1
2
3
4
5
What did you find most valuable about this training?
What suggestions do you have for improving future training sessions?
Would you recommend this training to other agents?
*
Yes
No
Not sure
Additional comments or feedback
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