IT Support Supervision Log
Use this form to record and monitor IT support cases for supervisory review and quality tracking.
Date and Time of Log
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Support Staff Name
*
First Name
Last Name
Requester Name
First Name
Last Name
Department/Location
Please Select
IT
HR
Finance
Operations
Other
Issue/Request Type
*
Hardware
Software
Network
Access/Permissions
Other
Issue Description
*
Actions Taken
*
Resolution Status
*
Resolved
Pending
Escalated
On Hold
Time Spent (hours)
Supervision Checklist
Issue correctly identified
Proper troubleshooting steps followed
Communication with requester documented
Resolution documented
Supervisor Review Rating
1
2
3
4
5
Supervisor Comments
Submit Log
Should be Empty: