Call Center Opening Checklist Form
Complete this checklist before starting a new call center shift to ensure operational readiness.
Location/Site Name
*
Date
*
-
Month
-
Day
Year
Date
Shift Start Time
*
Hour Minutes
AM
PM
AM/PM Option
Supervisor/Manager Name
*
Is the staffing level adequate for this shift?
*
Yes
No
Are all workstations, phones, and systems operational?
*
Workstations operational
Phones operational
Systems operational
Internet/Network Status
*
Operational
Issues detected
IVR/Queue/Call Routing Status
*
Operational
Issues detected
Are script and knowledge base materials available to agents?
*
Yes
No
Emergency/Incident Escalation Contacts (list names or numbers)
*
Compliance/Privacy Checks Completed?
*
Yes
No
Any issues identified? Please describe and note corrective actions taken.
Submit Checklist
Should be Empty: