Mystery Shopping Delivery Evaluation Checklist
Use this checklist to evaluate a delivery experience as part of a mystery shopping review.
Delivery Visit Details
Store/Client or Location Name
*
Delivery Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Delivery Time
*
Hour Minutes
AM
PM
AM/PM Option
Evaluator Name or Shopper Code
*
Delivery Method/Type
*
Home Delivery
Curbside Delivery
Pickup Counter Handoff
Other
Order/Reference Number
Delivery Experience Checklist
Punctuality / Arrival Timing
*
1
2
3
4
5
Driver Appearance and Professionalism
*
1
2
3
4
5
Greeting and Courtesy
*
Poor
1
2
3
4
5
6
7
8
9
Excellent
10
1 is Poor, 10 is Excellent
Communication Clarity
*
1
2
3
4
5
Package Handed Over Securely
*
Yes
No
Package Condition on Arrival
*
Excellent
Good
Fair
Poor
Damaged
Order Accuracy / Completeness
*
Complete and correct
Minor discrepancy
Missing item
Wrong item
Incomplete
Issues Observed
*
None
Late arrival
Damaged package
Missing item
Wrong item
Rude behavior
Other
Detailed Performance Assessment
Rate the following service criteria
*
Rows
Poor
Fair
Good
Very Good
Excellent
Speed
1
2
3
4
5
Courtesy
6
7
8
9
10
Cleanliness / Presentation
11
12
13
14
15
Safety During Handoff
16
17
18
19
20
Problem Resolution
21
22
23
24
25
Overall Satisfaction
26
27
28
29
30
Overall Rating
*
1
2
3
4
5
Specific Observations
Timeliness of Delivery
Poor
1
2
3
4
5
6
7
8
9
Excellent
10
1 is Poor, 10 is Excellent
Professionalism of Delivery Staff
Poor
1
2
3
4
5
6
7
8
9
Excellent
10
1 is Poor, 10 is Excellent
Issue Notes and Final Evaluation
Describe any defects or service failures
Was a resolution offered?
*
Yes
No
What resolution was offered?
Final recommendation for the delivery service
*
Please Select
Pass
Needs Improvement
Fail
Final comments or recommendations for management
Submit Evaluation
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