Software Outage Complaint Form
Report a software outage incident and help our support team investigate and resolve the issue promptly.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Organization/Company Name
Which software or system is experiencing the outage?
*
Type of Outage
*
Complete system down
Partial outage
Performance degradation
Intermittent issues
When did the outage start?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Is the outage ongoing?
*
Yes
No, it has been resolved
Describe the outage and any error messages you encountered
*
How many users are affected?
What is the impact of this outage on your business?
*
Critical – all operations stopped
High – major disruption
Medium – moderate impact
Low – minor inconvenience
Have you tried any troubleshooting steps?
Restarted the software/system
Checked for updates
Contacted internal IT
Other
Attach screenshots or log files (optional)
Upload a File
Drag and drop files here
Choose a file
Cancel
of
Preferred method of follow-up
Email
Phone
Submit Complaint
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