Retail Cashier Training Checklist
Use this checklist to assess a cashier trainee's readiness, customer service, POS skills, cash handling, and overall performance during retail training.
Trainee and Training Details
Trainee Name
*
First Name
Middle Name
Last Name
Store / Location
*
Trainer or Supervisor Name
*
First Name
Middle Name
Last Name
Training Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Training Session / Shift
*
Please Select
Morning
Afternoon
Evening
Other
Retail Cashier Skills Checklist
POS system familiarity
*
Rows
Needs training
Partially competent
Competent
Fully competent
Logs in or accesses the POS correctly
1
2
3
4
Navigates core sale functions
5
6
7
8
Corrects errors or voids items appropriately
9
10
11
12
Opening the cash drawer
*
Rows
Needs training
Partially competent
Competent
Fully competent
Follows opening procedure
13
14
15
16
Counts starting cash accurately
17
18
19
20
Secures the drawer properly
21
22
23
24
Scanning items and verifying prices
*
Rows
Needs training
Partially competent
Competent
Fully competent
Scans items efficiently
25
26
27
28
Identifies price mismatches
29
30
31
32
Confirms item details with accuracy
33
34
35
36
Applying discounts and promotions
*
Rows
Needs training
Partially competent
Competent
Fully competent
Applies approved discounts correctly
37
38
39
40
Follows promotion rules
41
42
43
44
Checks eligibility before applying savings
45
46
47
48
Handling payment methods and issuing receipts
*
Rows
Needs training
Partially competent
Competent
Fully competent
Processes common payment methods accurately
49
50
51
52
Completes transactions without error
53
54
55
56
Provides receipts correctly and promptly
57
58
59
60
Returns, exchanges, and customer service
*
Rows
Needs training
Partially competent
Competent
Fully competent
Processes returns or exchanges according to policy
61
62
63
64
Maintains professional customer service
65
66
67
68
Handles difficult situations calmly and respectfully
69
70
71
72
Cash handling, change-making, and security awareness
*
Rows
Needs training
Partially competent
Competent
Fully competent
Makes change accurately
73
74
75
76
Counts and reconciles cash correctly
77
78
79
80
Demonstrates awareness of loss-prevention and security procedures
81
82
83
84
Overall performance in cashier duties
*
1
2
3
4
5
Overall Evaluation and Completion
Overall readiness rating
*
Not ready
1
2
3
4
5
6
7
8
9
Fully ready
10
1 is Not ready, 10 is Fully ready
Strengths, areas for improvement, and trainer notes
Follow-up training needed / next steps
Additional register practice
Speed and accuracy coaching
Customer service refresher
Cash handling review
Policy and procedures review
Schedule independent checkout observation
No follow-up needed
Other
Submit Checklist
Should be Empty: