Customer Service Roleplay Evaluation Form
Evaluate the performance of a customer service roleplay using the criteria below.
Overall impression of the roleplay performance
*
1
2
3
4
5
Rate the following aspects of the roleplay
*
Rows
Poor
Fair
Good
Very Good
Excellent
Greeting and introduction
1
2
3
4
5
Active listening
6
7
8
9
10
Problem-solving ability
11
12
13
14
15
Empathy shown
16
17
18
19
20
Professionalism
21
22
23
24
25
Did the participant follow the correct procedure?
*
Yes
No
How clearly did the participant communicate information?
*
Unclear
1
2
3
4
Very clear
5
1 is Unclear, 5 is Very clear
How well did the participant handle objections or concerns?
*
Poorly
1
2
3
4
Exceptionally well
5
1 is Poorly, 5 is Exceptionally well
How likely would you be to recommend this participant for a customer service role?
*
Not at all
1
2
3
4
Extremely likely
5
1 is Not at all, 5 is Extremely likely
Which area needs the most improvement?
*
Please Select
Greeting and introduction
Listening skills
Problem-solving
Empathy
Professionalism
None
Most effective aspect of the participant's performance
*
Communication
Listening
Problem-solving
Empathy
Professionalism
Any major mistakes or issues observed?
*
None
Minor
Significant
Additional comments or feedback
Submit Evaluation
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