IT Support KPI Report Form
Submit key metrics to track IT support performance for the reporting period.
Reporting Period
*
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Month
-
Day
Year
Date
Team or Agent Name
*
Total Tickets Handled
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Average First Response Time (in hours)
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Average Resolution Time (in hours)
*
SLA Compliance Rate (%)
*
Customer Satisfaction Rating
*
1
2
3
4
5
Number of Major Issues Escalated
*
Blockers or Risks Identified
Next Actions or Recommendations
Submit Report
Should be Empty: