IT Support KPI Report Form
Submit key metrics to track IT support performance for the reporting period.
Reporting Period
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Team or Agent Name
*
Total Tickets Handled
*
Average First Response Time (in hours)
*
Average Resolution Time (in hours)
*
SLA Compliance Rate (%)
*
Customer Satisfaction Rating
*
1
2
3
4
5
Number of Major Issues Escalated
*
Blockers or Risks Identified
Next Actions or Recommendations
Submit Report
Should be Empty: