WebSocket Connection Issue Report Form
Please provide detailed information about your WebSocket connection issue to help our technical team diagnose and resolve the problem efficiently.
Your Name
*
First Name
Last Name
Email Address (for follow-up)
*
example@example.com
Which platform are you experiencing the issue on?
*
Web (Desktop Browser)
Web (Mobile Browser)
Mobile App (iOS)
Mobile App (Android)
Other
Which browser or app are you using?
*
Please Select
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
Opera
Custom App
Other
Describe the WebSocket connection issue you are experiencing.
*
When did the issue first occur?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
How often does the issue occur?
*
Every time I try to connect
Frequently (multiple times a day)
Occasionally (a few times a week)
Rarely
What type of network connection are you using?
*
Wi-Fi
Wired Ethernet
Mobile Data (3G/4G/5G)
Other
Do you see any error messages?
*
Yes
No
If yes, please enter the error message(s) or upload a screenshot/log file.
Submit Issue Report
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