• Secret Shopper Call Evaluation Checklist Form

    Evaluate and document the quality of a secret shopper phone call using this structured checklist.
  • Date of Call*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Was the call answered within three rings?*
  • Was the representative polite and professional?*
  • Did the representative follow the required script?*
  • Call Handling Skills*
    Rows
  •
  • Closing of the Call*
  • Should be Empty:
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