Weekly Call Center KPI Report Form
Submit your team's key performance indicators for the week. Please provide accurate data for all required metrics.
Reporting Week
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Agent or Team Name
*
Total Calls Handled
*
Average Handle Time (minutes)
*
First Call Resolution Rate (%)
*
Customer Satisfaction Score
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Number of Escalations
*
Absenteeism Rate (%)
Service Level Achieved (%)
*
Additional Comments or Notes
Submit Report
Should be Empty: