Technical Support System Evaluation Checklist Form
Use this checklist to comprehensively evaluate and rate the performance of a technical support system.
How would you rate the overall responsiveness of the technical support system?
*
1
2
3
4
5
How clear and effective is the communication from support staff?
*
Excellent
Good
Average
Poor
Rate the technical expertise of the support staff.
*
Low
1
2
3
4
High
5
1 is Low, 5 is High
How satisfied are you with the problem resolution process?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Evaluate the availability of the support system.
*
1
2
3
4
5
How effective is the escalation process for unresolved issues?
*
Not Effective
1
2
3
4
Very Effective
5
1 is Not Effective, 5 is Very Effective
Please rate the quality and usefulness of the technical documentation provided.
*
Excellent
Good
Fair
Poor
Please indicate your level of agreement with the following statements about the support system.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Support system is easy to access
1
2
3
4
5
Support tickets are tracked efficiently
6
7
8
9
10
Support staff are courteous
11
12
13
14
15
Resolution times meet expectations
16
17
18
19
20
What improvements would you suggest for the technical support system?
Overall, how would you rate the technical support system?
*
1
2
3
4
5
Submit Evaluation
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