University Department Service Capacity Assessment Form
Please complete this assessment to help evaluate your department's ability to meet current and anticipated service demands. Your input will support planning and improvement efforts.
Department Name
*
Select the primary service areas covered by your department:
*
Student Advising
Academic Records
Admissions Processing
Faculty Support
Event Coordination
Other
Current full-time equivalent (FTE) staffing for your department:
*
During which period does your department experience peak service demand?
*
Start of Academic Year
End of Academic Year
Mid-Terms
Application Deadlines
No Clear Peak
Other
Average service response time during regular periods:
*
Within 1 day
1-3 days
4-7 days
More than 1 week
Is there currently a backlog or waitlist for any service area?
*
Yes
No
Please rate the severity of the following resource constraints in your department.
*
Rows
Not a Constraint
Minor Constraint
Moderate Constraint
Severe Constraint
Staffing
1
2
3
4
Technology
5
6
7
8
Physical Space
9
10
11
12
Budget
13
14
15
16
Training
17
18
19
20
Estimated average monthly service volume (number of requests handled):
*
How prepared is your department to handle upcoming peak periods?
*
1
2
3
4
5
Overall, how would you assess your department's current service capacity?
*
Insufficient
1
2
3
4
Excellent
5
1 is Insufficient, 5 is Excellent
Submit Assessment
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