DMV Service Process Assessment Form
Please provide your feedback to help us improve DMV service quality, efficiency, and your overall experience.
How would you rate your overall experience with the DMV service process?
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1
2
3
4
5
How long did you wait before being attended to?
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Less than 10 minutes
10–30 minutes
31–60 minutes
More than 1 hour
How clear and easy to understand were the instructions provided by the DMV?
*
Not clear at all
1
2
3
4
Extremely clear
5
1 is Not clear at all, 5 is Extremely clear
How would you rate the helpfulness of the DMV staff?
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1
2
3
4
5
How efficient was the DMV service process?
*
Very inefficient
Somewhat inefficient
Neutral
Somewhat efficient
Very efficient
Please indicate your level of agreement with the following statements about your DMV visit.
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The DMV environment was clean and organized
1
2
3
4
5
Staff communicated clearly and professionally
6
7
8
9
10
I was able to complete my transaction without issues
11
12
13
14
15
I would recommend this DMV location to others
16
17
18
19
20
Which DMV service(s) did you use during your visit? (Select all that apply)
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Vehicle registration
Driver's license renewal
Title transfer
Knowledge/road test
Other
Did you use any online DMV services prior to your visit?
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Yes
No
How likely are you to use DMV online services in the future?
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Not likely
1
2
3
4
Extremely likely
5
1 is Not likely, 5 is Extremely likely
Please provide any additional comments or suggestions to help us improve DMV services.
Submit Assessment
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