IT Support Competency Assessment Form
Please complete this form to assess your IT support skills, experience, and readiness. Answer all questions honestly for an accurate evaluation.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
How many years of experience do you have in IT support?
*
Please Select
Less than 1 year
1-2 years
3-5 years
6-10 years
More than 10 years
Which IT support areas are you most experienced in? (Select all that apply)
*
Hardware troubleshooting
Software installation/support
Network connectivity
User account management
Remote assistance
Other
Rate your overall confidence in troubleshooting IT issues.
*
1
2
3
4
5
How often have you handled the following IT support scenarios?
*
Rows
Never
Rarely
Sometimes
Often
Very Often
Resolving hardware failures
1
2
3
4
5
Resetting user passwords
6
7
8
9
10
Virus/malware removal
11
12
13
14
15
Network troubleshooting
16
17
18
19
20
Software installations
21
22
23
24
25
How would you rate your proficiency in the following technical skills?
*
Rows
Beginner
Intermediate
Advanced
Expert
Operating systems (Windows, macOS, Linux)
26
27
28
29
Networking basics
30
31
32
33
Customer service communication
34
35
36
37
Remote desktop tools
38
39
40
41
Documentation and ticketing
42
43
44
45
In troubleshooting situations, how do you typically approach problem-solving?
*
Follow a structured checklist
Rely on past experience
Consult with colleagues or documentation
Try multiple solutions until one works
How prepared do you feel to escalate complex IT issues to higher-level support?
*
Not prepared
1
2
3
4
Fully prepared
5
1 is Not prepared, 5 is Fully prepared
Please describe a challenging IT support issue you have resolved and how you handled it.
*
Submit Assessment
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