Audio and Video Sync Issue Form
Report audio/video synchronization problems to help us diagnose and resolve your issue quickly.
Your email address
*
example@example.com
Device type
*
PC/Laptop
Smartphone
Tablet
Smart TV
Streaming Device (e.g., Roku, Apple TV)
Other
Operating system
*
Please Select
Windows
macOS
Android
iOS
Linux
Other
App or software name and version
*
Type of content affected
*
Live stream
Recorded video
Video call
Music playback
Other
Describe the audio/video sync issue you are experiencing
*
When does the sync issue occur?
*
At the start
After a few minutes
Randomly during playback
All the time
How often does the sync issue occur?
*
Every time
Sometimes
Rarely
Have you tried any troubleshooting steps?
*
Restarted device
Reinstalled app/software
Checked for updates
Cleared cache/data
None
Other
Upload a sample video or screenshot (if available)
Upload a File
Drag and drop files here
Choose a file
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of
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