Call Center Performance Report Form
Please complete this form to summarize a call center team member’s performance for the reporting period.
Reporting Period
*
Agent Full Name
*
First Name
Last Name
Team / Queue
*
Total Calls Handled
*
Performance Metrics (Select the primary focus area achieved)
*
Average Handle Time
First Call Resolution
Service Level
Adherence
Other
Quality / Compliance Outcome
*
Meets Expectations
Exceeds Expectations
Needs Improvement
Customer Sentiment
*
Positive
Neutral
Negative
Key Achievements
Areas for Improvement
Manager Review Notes
Submit Report
Should be Empty: