Call Center Supervisor Daily Checklist Form
Complete this daily checklist to review key operational areas, track staff performance, and document any issues or follow-up actions for your call center shift.
Date of Review
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Supervisor Name
*
First Name
Last Name
Shift
*
Please Select
Morning
Afternoon
Evening
Night
Staff Attendance Status
*
All Present
Partial Attendance
Staff Absent
System/Technology Status
*
All Systems Operational
Minor Issues (No Impact)
Major Issues (Impacting Work)
Daily Call Volume Target Met?
*
Yes
No
Performance Metrics Review
*
Average Handle Time Reviewed
First Call Resolution Checked
Customer Satisfaction Monitored
Quality Assurance Completed
Escalations or Critical Issues Noted
Follow-up Actions Required
Supervisor’s Additional Comments or Notes
Submit Checklist
Should be Empty: