Call Center Network Monitoring Checklist Form
Call Center Network Monitoring Checklist Form
Monitoring Date and Time
*
-
Month
-
Day
Year
Date
Hour Minutes
AM
PM
AM/PM Option
Monitored Site or Team
*
Network Status Checks (select all that are complete)
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WAN connectivity verified
LAN connectivity verified
Firewall status checked
Bandwidth usage within limits
No unusual traffic detected
Connectivity Status Checks (select all that are complete)
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Internet access operational
VPN connections stable
Remote agent access verified
Key System/Telephony Checks (select all that are complete)
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PBX status normal
Call routing functional
IVR operational
No dropped calls reported
Issue Severity
*
Please Select
No issues detected
Minor issue (no impact on service)
Moderate issue (partial impact)
Critical issue (major impact)
Incident Summary
Escalation Status
*
Please Select
No escalation needed
Escalated to IT support
Escalated to management
Pending review
Follow-up Actions Required
Monitor issue
Schedule maintenance
Notify stakeholders
Document resolution
Form Completed By (Name/Initials)
*
Submit Checklist
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